- Includes index. - Six kinds of questions -- Questions that initiate contact and build rapport with a prospect -- Opening questions to figure out what the person and the company do -- Follow-through questions to figure out what the person and the company do -- Questions to figure out what someone who contacts you does -- Questions that move you towards a next step -- "Next step" questions for managers only -- Questions that help you identify and deliver the right presentation -- Questions that deal with setbacks or obstacles in the sales process -- Questions that will help you formalize the sales decision ... and negotiate the best deal.
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